Send Us a Message
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Direct Contact
Support
support@heattrack.comResponse Time
We typically respond within 24 hours during business days.
Monday - Friday: 9am - 6pm EST
Service Area
Currently serving New York State with plans to expand to other regions soon.
Frequently Asked Questions
Find quick answers to common questions. Can't find what you're looking for? Send us a message above.
How do I upgrade my plan?
You can upgrade from Basic to Pro at any time through your account settings. Changes take effect immediately.
How accurate is the price data?
We source data directly from NYSERDA and EIA, updated regularly. However, always verify prices with your supplier.
Can I cancel anytime?
Yes! You can cancel your subscription at any time with no penalties. Access continues until the end of your billing period.
Do you sell heating oil?
No, we're a price tracking service only. We help you monitor prices but don't sell or deliver heating oil.
How do price alerts work?
You'll receive email notifications when regional heating oil prices drop significantly based on your preferences.
Will you expand beyond NY?
Yes! We're focused on New York State initially but plan to expand to other regions in the future.